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Privacy and Cookie Policy



Our company address is 44 High Street, Yarm, TS15 9AE,

UK Company registration number: 366 833

VAT number: GB 2581670 45



Please review our Privacy Policy, below. This explains our use of information you provide via that you may understand our privacy practices.


When you visit we will collect certain information about you depending on how you use the site and whether or not you are logged into your account and make a purchase.

If you make a purchase we will collect your name, address, telephone number and/or email address. This information will be used to process and fulfil your order.



By using the website, you agree to keep your password and account details confidential, and to take all reasonable measures to prevent unauthorised access to your account. You are responsible for all actions that occur in relation to your account. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address you registered with. All the personal information that you provide will be held in accordance with the Privacy Policy.

You can cancel your account anytime, please contact us and we will arrange this.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

All prices indicated for products available via the website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the delivery section of the website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account as set out in the payment section of this website.


Our Website

Our website is hosted by Shopify, providing our online e-commerce platform.

The data you provide is stores through Shopify’s data storage and database and is kept on a secure server behind a firewall.

When placing an order you have the choice of paying by Shopify Payments which is fully PCI compliant. You can find out more information about their payment system by clicking here.

You also have the option of paying by Paypal.



Email Marketing: We operate a double opt in process which involves confirming your sign-up via email before you receive any marketing information from us. This ensures you do not sign up by mistake.

Marketing emails will be sent via You can unsubscribe at any time - an unsubscribe link is found at the bottom of every email we send. Alternatively, you can contact us by email and ask to be removed from the list.

Our marketing emails are sent via Mailchimp. You can read their security policy by clicking here.

Online Marketing: We advertise through Facebook and Instagram. If you follow us on either of these social media platforms or accept cookies on our website, you might see adverts pop up on Facebook or Instagram.

You can change your Facebook and Instagram Advert Settings click here.

Your privacy is very important to us. Palava will never sell or give your details to any other company.


If you wish to access your personal information that you have submitted via  please visit "my account" page.

Cookies are small files that are stored on your computer, handheld pc or mobile as you browse various web pages. At we use cookies to make sure that our site is easy to use and you can browse without experiencing any problems. For example, one of the most common uses of cookies is to keep track of what you place in your basket – without cookies enabled our website would not remember what you have asked it to do.

Some aspects of the website use cookies to track traffic patterns of our users. This is in order to analyse how useful the website is and the information it provides. The information is not used in correlation with individual users and this information is not shared with any third party.

User ID may be contained in a cookie for tracking the pages that have been visited, but the only personal information is that which you supply yourself. A cookie cannot read information from other websites or from your hard disk.

You can refuse all cookies by turning them off on your browser. You do not need to have cookies turned on on our website - although you will need them to be turned on if you wish to place an order. To find out how to remove cookies, see more here.

Third Party Websites

Our website contains links to other third party websites. This privacy notice does not cover these links or the way that your personal data may be used by the third parties who operate these sites. Please read carefully any privacy policies on other websites you visit, especially before you provide them with any further information.

Data Request - Your Information

You can request details of and a copy of the personal information that we hold about you by making a subject access request under the Data Protection Act 1998. Please contact the Data Protection Officer at the address below to make a request. A small charge may apply.

We want to make sure that all of the information we hold about you is accurate and up to date so please let us know if we have got anything wrong.

If you have any questions, concerns or comments about this privacy notice or our use of your personal information please contact us:

For our registered company address, contact:

Data Protection Officer

Strickland and Holt Ltd, 44 High Street, Yarm, TS15 9AE.

Or email us

For our main correspondence address, please contact:

44 High Street, Yarm, TS159AE